Frequently Asked Questions
Smanmobile group of company is here to notify all our consumers that when buying goods from our vendors you are to see what you want to purchase check it well to your satisfaction before paying and make sure you do your transaction in a public area.when purchasing goods from Smanmobile group of company you'll have to pay before delivery and once we confirm your payment your good will be send to you.
To cancel an order, please go to your Order History and click Customer Support for the order you need assistance with, and smanmobile support Assistant will help you cancel it. After clicking this option, your order will be cancelled without any fee
Smanmobile will speedily deliver your package in 4 to 5 working days within Nigeria guaranteed 18 to 26 days overseas
smanmobile group of company provides warranty only if our customers warranty sticker are still intact or customers are given the privilege to return an item/good that is faulty or not working as described due to factory error.on successful delivery issue,the buyer has 1-5 working days to make a return request stating a legitimate reason with respect to such request. If your request appeal is successful, you'll be given the privilege to return the item within 1-4 working days.
NOTE:you are to send the item back as packaged when purchased.
we are here to assist our customers.
When buying goods from smanmobile vendors you are to see what you want to buy,check it very well to your satisfaction before paying,during the check and the payment make sure you are in a public place to run any transaction,note that any online payment on Smanmobile.com the payment method should be true card or the company account with the account Name Smanmobile Nigeria limited,feel free to pay in and you will receive your package as expected.
Your satisfaction is our top most priority. Hence, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time frame in our Buyer protecton policy
You receive the wrong item:
You do not want the product you have received (Note! you must return the item at your expense and the item must be unused)
We don’t issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of Smanmobile.com
*You can submit refund requests within 4 working days of receiving the package. You can do it by contacting us on Refund Form
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your Credit Card or original method of payment, within 5– 22 business days.
Please do not send your purchase back to us unless we authorise you to do so
You receive the wrong item:
You do not want the product you have received (Note! you must return the item at your expense and the item must be unused)
We don’t issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of Smanmobile.com
*You can submit refund requests within 4 working days of receiving the package. You can do it by contacting us on Refund Form
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your Credit Card or original method of payment, within 5– 22 business days.
Please do not send your purchase back to us unless we authorise you to do so